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Let's have an official place for users to be able to chat with each other
IRC, Mattermost, ...? Would be nice to have a way to chat with other users and exchange tips and tricks.2 Needs review
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UI errors board kanban style
Sometimes I notice an obvious error in the UI. There should be a way to easily post a bug and quickly resolve it in the engineering.0 Needs review
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Ptovide a customer care contact number
One of the most discouraging concerns is not being able to personally speak to someone at Digital Ocean. We as customers realize your call volume may be excessive often but we are paying customers and sometimes we need to.speak to someone quickly...0 Needs review
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Add public support tickets statistics
I think it could be a good idea to track your support tickets and make it public. I think it could make you a special host and encourage people to sign seeing that you are transparent. Example: February 1th, average answer time: 2 hour0 Future consideration
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Make text area of message in tickets page more visible
On reply page of tickets text area is not visible for new users as me (it exists but I didn't saw it). So it would be great if a message text area be highlighted after appearing (for instance, set focus or add borders).0 Needs review
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Add a list of your Help & Community questions to the support page
When you post a question on the forum they should show up in a list similar to the support tickets. This will allow a user to quickly monitor all of the questions they are attempting to resolve without sorting through the community page. Bonus po...0 Future consideration
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Bug/issue site
Often customers are the best to notice and report bugs related to a product. Please open a new website similar to Bugzilla/Github issues or else to allow to report and track DigitalOcean related issues and their statuses.1 Needs review
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Get some telephone support or my account will be going elsewhere!
Current 'ticketing' methods don't work when time is of the essence. We need full 24/7 customer support, like every other company has.0 Needs review
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Add more customer support specialists
Hey, Your services are awesome, the VPS in 55 seconds is amazing and everything works good, UNTIL you need support. If you decide to go the route of "no-phone" policy, why it takes you 3 hours to answer an email? If you only help through emails...1 Needs review
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Talk by phone to answer customer questions. Your competition does. You're 100% not customer friendly.
You are a server for programers. My CTO left the US and me holding the bag. Your competition will talk to us and wants our business, but we can't even get DO to tell us why we can't access our app on your server. I know zero about technology but h...1 Needs review