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  • Recent
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  • 197 Vote

    Support Chat

    Impossible to reach you when important, not Support Number or Chat
    Created 11 Sep 05:17pm by Anonymous
    Support
    68 Future consideration
  • 118 Vote

    Pay for Managed Support / Phone Support

    I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.
    Created 11 Sep 06:42pm by Tim Auld
    Support
    16 Needs review
  • 15 Vote

    Bring back the Critical option in support tickets

    I have noticed that the critical option has recently been removed from the support ticket process. If you take a look at status.digitalocean.com you will see that there are several service affecting issues per month. I would appreciate the abilit...
    Created 11 Sep 05:07pm by Ben Maynard
    Support
    5 Future consideration
  • 15 Vote

    Paid support

    There's a lot of us that do just fine maintaining our own servers but there comes a time where we need immediate assistance and are more than willing to pay a premium for it. Many providers already offer this on either a monthly agreement or in a...
    Created 11 Sep 03:46pm by Jeff Ferguson
    Support
    3 Needs review
  • 9 Vote

    allow attachment in the reply to ticket so we can send screen shots

    No description provided
    Created 11 Sep 07:58pm by x
    Support
    0 Future consideration
  • 7 Vote

    Display the 'Affected Droplet' in Support Tickets

    When a Support Ticket is created, there is the option to select the 'Affected Droplet'. However, once the ticket has been created it does not show what option was selected. Unless the droplet concerned was explicitly mentioned in the body of tic...
    Created 11 Sep 05:22pm by David Middleton
    Support
    2 Future consideration
  • 5 Vote

    Add Markdown to Support Tickets

    Adding Markdown support to support tickets will allow users to more clearly describe our issues (code formatting, links, etc.). Support tickets are also our own little knowledgebase that can be referenced forever. Having some basic formatting in ...
    Created 11 Sep 07:26pm by Clifton Labrum
    Support
    1 Future consideration
  • 5 Vote

    Faster support when it comes to urgent issues

    I've noticed that your support is not fast enough when it comes to urgent issues (hacking attacks, urgent access problems etc) it took way to long to get a response from you. I had to go to your facebook account to get in touch with you. There the...
    Created 11 Sep 03:50pm by Jonas
    Support
    2 Needs review
  • 4 Vote

    Make tickets open their own page

    It would be great if tickets opened in their own page, or in a popup box. It is hard to keep track of what is happening, especially with multiple open tickets, and I missed some replies because there was just kind of a jumble of boxes everywhere. ...
    Created 11 Sep 06:35pm by Dane Everitt
    Support
    3 Future consideration
  • 4 Vote

    Allow screenshot of errors for support ticket.

    It would be great if we could upload screenshots of our errors to the support when we make a ticket.
    Created 11 Sep 06:28pm by Ryan Walmsley
    Support
    1 Future consideration
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