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Support Chat
Impossible to reach you when important, not Support Number or Chat71 Future consideration
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Pay for Managed Support / Phone Support
I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.16 Needs review
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Bring back the Critical option in support tickets
I have noticed that the critical option has recently been removed from the support ticket process. If you take a look at status.digitalocean.com you will see that there are several service affecting issues per month. I would appreciate the abilit...5 Future consideration
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Paid support
There's a lot of us that do just fine maintaining our own servers but there comes a time where we need immediate assistance and are more than willing to pay a premium for it. Many providers already offer this on either a monthly agreement or in a...3 Needs review
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allow attachment in the reply to ticket so we can send screen shots
No description provided0 Future consideration
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Display the 'Affected Droplet' in Support Tickets
When a Support Ticket is created, there is the option to select the 'Affected Droplet'. However, once the ticket has been created it does not show what option was selected. Unless the droplet concerned was explicitly mentioned in the body of tic...2 Future consideration
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Add Markdown to Support Tickets
Adding Markdown support to support tickets will allow users to more clearly describe our issues (code formatting, links, etc.). Support tickets are also our own little knowledgebase that can be referenced forever. Having some basic formatting in ...1 Future consideration
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Faster support when it comes to urgent issues
I've noticed that your support is not fast enough when it comes to urgent issues (hacking attacks, urgent access problems etc) it took way to long to get a response from you. I had to go to your facebook account to get in touch with you. There the...2 Needs review
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Add Live Chat
Ad live Chat features for users, So thy can easily get in touch with the support team. Currently, you have to create a ticket and wait for a week when your sites are down due to any reason. And the support team is even not understanding anything t...9 Needs review
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Make tickets open their own page
It would be great if tickets opened in their own page, or in a popup box. It is hard to keep track of what is happening, especially with multiple open tickets, and I missed some replies because there was just kind of a jumble of boxes everywhere. ...3 Future consideration