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by Justin Ellingwood
Impossible to reach you when important, not Support Number or Chat
A chatting system will go a long way in resolving situations that require urgency. I understand that there might be some constraints as regards operating one, but it's by far the best alternative to an online real-time service provider like Digital Ocean. Its nauseating that you're only left with a support ticketing system when critical online services might be down and customers screaming on your head because of downtime.
As much as I like the product on the contrary I hate the support channel. One of my machines was affected by DDOS and it was down since yesterday, as you don't have a chat system and all communication is done via tickets, it has been 2 days and I have still not able to resolve the issue and has costed ton's of my time sending and receiving updates through tickets. You need to improve your service and I am not sure if you will take this seriously, i just thought of giving you my feedback.
I would pay for phone/chat support on a per incident basis.
I very much support this! I love the service with support tickets, but it feels a little slow (it's not). This morning I had an urgent issue where I had to upgrade my servers because of more use than anticipated. I was quickly helped through the ticket system, but was very hesitant at first. A ticket gives the feeling of "we'll get back to you inbetween now and a few days".
Besides that, great stuff!
Chat would be nice as an option for critsit incidents. If resources are an issue, then maybe it could be limited to server down issues (not initial config or non-crit questions).
I'm happy with digitalocean services, but it could be great if we have live support apart from raising tickets
Please help me to delete my droplet. The only one I have.
www.___.com IP ---- Active 512 MB 20 GB sfo1
I need it to deactivate my account.
I agree. You guys really need phone support. Not all of us are savvy.
you guys really need chat or phone support or inquiry etc. people don't have time to wait and search for your contact and email then wait for answer. rest of thing up to you guys.
With a pay of USD 10, it would be VERY workable for many of us, if we paid a symbolic pay per support phone / skype call. Really, anyone will understand that for USD 10, you can't get both service and support.
I propose that you charge something like USD 1 per support call (where we call or skype you), and then you charge like USD 6 per effective hour. of support. That way it will never be abused, and it would add fairness too.
If you now do it such that for instance an email answer is USD 3, a chat session is USD 1 per every begin of 10 minutes, and HOTLINE direct support is maybe USD 1 per 5 minutes, then I think we will all have a good time together.
In terms of payments, I propose that those who would like support, deposits ie. USD 50 or USD 100 on a support pre-pay account - which can then give a little discount - and if they only want to pay per support, you charge ie. USD 20 upfront and refund remainder after support has been given.
Digitalocean support is really disappointing. i created my account and it got locked and for every message i send them it takes 24hrs for them to reply :(
hi i paid 10 dollar but know my accaunt locked please help!
You can fix this yourself most of the time by going to settings and clicking on your current limit.
This will ask you if you want to increase it.
Depending on the increase and how long ago your last increase was you may need to log a support ticket
@sugirtharaj See: http://digitalocean.com/features/technology/
i need to knowew the fetures of ur digitalocean??
how can i know those thoings compleatly????
To both posters about the droplet limit error they are receiving. This is not a forum where your questions for the DigitalOcean support team are going to be answered. This is a forum for new ideas on how to make DigitalOcean better from the voice of their customers. I would say there would need to be more transparency about this error, but I've never personally experienced it.
This issue is highly important forwarding to any question related to DigitalOcean services.
i want Create Droplet but "Creating this droplet will exceed your droplet limit"
Creating this droplet will exceed your droplet limit
How i install WHM on my droplet or how i use it for multiple website
Contacting your abuse desk repeatedly about phishing sites and spam-bots- no adequate reaction. Discussion in MAILOPS List shows other ISP have the same experience and are thinking of blackhole routing your AS Number. Any comment?
Are you guys sell your servers for phishing purposes? If not, please take down the site 'https://www.shopupi.in/' ASAP.
dig +short a shopupi.in126.96.36.199
"ip": "188.8.131.52", "hostname": "mail.bhupathi.co.in", "city": "Bangalore", "region": "Karnataka", "country": "IN", "loc": "12.9833,77.5833", "postal": "560100", "org": "AS14061 DigitalOcean, LLC"
Now, it showing 404 pages not found, But how many days you guys took to take down this site.
really shame on you Digital ocean.
Our security team is taking care of this case, thanks for reporting it to us. We do our best to reply to abuse reports, we do not condone phishing or other types of bad behavior on our platform.
If you ever need to report another site you can use this page to create an abuse report directly https://www.digitalocean.com/company/contact/abuse/
> Our security team is taking care of this case, thanks for
> reporting it to us. We do our best to reply to abuse reports, we
> do not condone phishing or other types of bad behavior on our
> If you ever need to report another site you can use this page to
> create an abuse report
> directly https://www.digitalocean.com/company/contact/abuse/ (
> https://www.digitalocean.com/company/contact/abuse/ )
You got dozend of complaints.
After you did not react for too long, we have started penalizing your AS Number in our spamfilter.
Still our customer are getting dozens of sextortion or phishing emails from your IP Ranges.
So there surely is a bigger problem with abuse of your services and you must take care much more seriously as what you do now.
Just a couple of examples of spam/sextortion/phishing from your AS today, blocked by our spamfilter now triggering on IP from your AS number:
Apr 26 06:50:18 asterix flt-MX-FLT-ImproWare AG: 7852AC45EB: MDLOG,7852AC45EB,spam,19.505,184.108.40.206,,,=?UTF-8?Q?Krepierst_du_in_der_Hitze=3F_Mit_tragbarem_Luftk=C3=BChler_erfrischst_du_sofort?=
Apr 26 06:52:09 obelix flt-MX-FLT-ewbuchs: C6E57C4CF2: MDLOG,C6E57C4CF2,spam,10.41,220.127.116.11,,,Neuer Favorit auf Lokalflirten.com
Apr 26 06:52:53 idefix flt-MX-FLT-ImproWare AG: 84666C475E: MDLOG,84666C475E,spam,19.505,18.104.22.168,,,=?UTF-8?Q?MACH_SCHLUSS_mit_Hitze:_mobil_Luftk=C3=BChler_im_Zimmer%2C_im_Garten%2C_im_B=C3=BCro?=
Apr 26 07:19:07 obelix flt-MX-FLT-ImproWare AG: 285ACC8A2F: MDLOG,285ACC8A2F,spam,19.965,22.214.171.124,,,that meliorate your desire to trounce other males
Apr 26 07:49:04 obelix flt-MX-FLT-ImproWare AG: 124A8C6AC9: MDLOG,124A8C6AC9,spam,22.406,126.96.36.199,,,=?UTF-8?Q?VERTRAGST_du_Hochsommer_NICHT=3F_Benutze_mobil_Luftk=C3=BChler%2C_6-8_Grad_k=C3=BChler?=
And it just goes on like that...
Mit freundlichen Grüssen
I m p r o W a r e A G - Breitband.ch Dienste
Voice & Internet
Zurlindenstrasse 29 Tel +41 61 826 93 07
CH-4133 Pratteln Fax +41 61 826 93 02
Schweiz Web http://www.imp.ch
We are sorry about that. I did forward the information to our security team and they will look into that, but I would ask you to please send this kind of request through our abuse form on https://www.digitalocean.com/company/contact/abuse/, that's the best way to make sure we will be able to properly treat this type of feedback.
We have a dedicated team just to work on abuse, trust and safety issues, we want to be good Internet citizens and remove this kind of abuser from our platform. I hope you will understand.
I got a reply telling me more or less, that they can not do anything about it.
Well, from the point of view of another ISP, this is not acceptable.
When one of our customer is origin some kind of abuse (Spam, Phishing Site etc) we:
1. Contact the customer and ask him to FIX the issue (mostly hacked sites or Trojans).
2. Warn him a second time, if the issue persists.
3. Disconnect him, with a warning, that he has to FIX the issue to get re-connected.
If the above repeats (or it get's obvious that he is acting intentionally), we cancel the contract with our customer and disconnect him once and for good.
DigitalOcean can do the same, I am sure, so please escalate the generic problem to your management, or try to explain to me, why you cannot disconnect an abusive customer.
You are aware of what happened to McColo? Tell your Management to Google McColo!
hi i need help.
Hi Digital Ocean
This a few day, my website loading too slow obviously .
Please let me know how can i settle this issue.
am having problem connecting my domain.. Domain already exist...
what do I do? i have contacted support still nothing
Is DigitalOcean support really existant. This is more than 36 hours for me that my droplet crashed and stopped responding, and no single response to my several emails.
Please users use their services with plan B, otherwise you might regret it
The digital ocean support team is not responding to my ticket. Its been almost 24 hours since i created my ticket
I am using this server now my website is running fast thanks my website is consumer complaint online forum
Can we host our website on digital ocean our website is https://www.consumercomplaintonline.in/
HI im not able connect mysql data base system
I wouldn't mind paying a small monthly fee to have a chat support like LiquidWeb has. I don't use it often, maybe a few times a year, but i need answers within minutes not hours.
Hello may servers where turned off. The card on file was compromised. A paymen t was made and a new card was put on file. Can you turn my servers back on tabpos.net and portal.tabpos. Randy Grates
Please check this image, How to sole this error
No Chat, No phone number
And it take them hours to respond to tickets!!!!
I would say that when it comes to support Digital Ocean is at the top of WORST SERVICE PROVIDER.
At this point I am seriously considering moving my droplets to another provider.
You won't be notified about changes to this idea.