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by Justin Ellingwood
I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.
This is an excellent idea. The droplets work great.
Thanks for recommending this it is something we've discussed and if it gets more up-votes we can look into doing a beta pilot program of something of the sort.
In the time that I've been with DigitalOcean (albeit, only a few months) I have not come across anyone on the Questions forum complain that tech. support took too long to respond via D.O.'s trouble-ticket system.
It would be a good idea; but it seems like they always have people checking support tickets. It would be nice if they just had some sort of indicator that there is always support staff available; like a guarantee.
And they already have a 'emergency' checkbox when you fill out a ticket.
Ran out of votes, but +1
Phone (or Skype) would be convenient and having any kind of indication *that* someone is present to help if needed would be very welcome.
When serving (mission) critical websites, reliability, and thus 24/7 support, is important.
Ideed. I am having an issue now where one of my proplets are blocked due to an intruder. Now I can't access it. I can't destroy it. I am paying for a running, locked, droplet that is not connected to the internet so my company's website is down. I would love to be able to talk to someone who could help me resolve this. I can't have business critical functionalities be dependent on an ad-hoc ticket system.
We are considering using Digital Ocean for a training application and will want to be able to reach someone expediently who can speak authoritatively for the company.
I am literally gagging for a managed solution from DO. When?
Dear DO, we are eagerly waiting for managed solution from you guys :)
Phone/paid support? Waiting for a long time for support sucks, especially when your website/system is down in the middle of the day.
I would totally pay more money for some sort of chat / more managed support - please!
Fully Managed VPS...
Yes, please, thank you!
While I'm all in for a managed DigitalOcean; seeing this as an extremely streamlined service and the success it has had with it -- I am not that optimistic on ever seeing this implemented.
Naturally a bunch of great services have already surfaced worth considering:
But I'll keep my fingers crossed just in case! :)
how many votes does digital ocean team wants?
I want this.
Need managed support and interface.
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