This is an excellent idea. The droplets work great.

Hi Tim,

Thanks for recommending this it is something we've discussed and if it gets more up-votes we can look into doing a beta pilot program of something of the sort.

In the time that I've been with DigitalOcean (albeit, only a few months) I have not come across anyone on the Questions forum complain that tech. support took too long to respond via D.O.'s trouble-ticket system.

It would be a good idea; but it seems like they always have people checking support tickets. It would be nice if they just had some sort of indicator that there is always support staff available; like a guarantee.

And they already have a 'emergency' checkbox when you fill out a ticket.

Ran out of votes, but +1

Phone (or Skype) would be convenient and having any kind of indication *that* someone is present to help if needed would be very welcome.

When serving (mission) critical websites, reliability, and thus 24/7 support, is important.

Ideed. I am having an issue now where one of my proplets are blocked due to an intruder. Now I can't access it. I can't destroy it. I am paying for a running, locked, droplet that is not connected to the internet so my company's website is down. I would love to be able to talk to someone who could help me resolve this. I can't have business critical functionalities be dependent on an ad-hoc ticket system.

We are considering using Digital Ocean for a training application and will want to be able to reach someone expediently who can speak authoritatively for the company.

I am literally gagging for a managed solution from DO. When?

Dear DO, we are eagerly waiting for managed solution from you guys :)

Phone/paid support? Waiting for a long time for support sucks, especially when your website/system is down in the middle of the day.

I would totally pay more money for some sort of chat / more managed support - please!

Fully Managed VPS...
Yes, please, thank you!

While I'm all in for a managed DigitalOcean; seeing this as an extremely streamlined service and the success it has had with it -- I am not that optimistic on ever seeing this implemented.

Naturally a bunch of great services have already surfaced worth considering:

http://www.webhostwhat.com/managed-digitalocean-server-cloud-hosting-solutions-support/

But I'll keep my fingers crossed just in case! :)

how many votes does digital ocean team wants?

I want this.

Need managed support and interface.