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  • DO-I-2402 /
  • New idea
119 Vote

Pay for Managed Support / Phone Support

I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.

  • Guest
  • Sep 11 2018
  • Needs review
Support
  • Comments (16)
  • Votes (119)
  • Attach files
  • Guest commented
    11 Sep, 2018 06:42pm

    This is an excellent idea. The droplets work great.

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  • Guest commented
    11 Sep, 2018 06:42pm

    Hi Tim,

    Thanks for recommending this it is something we've discussed and if it gets more up-votes we can look into doing a beta pilot program of something of the sort.

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  • Guest commented
    11 Sep, 2018 06:42pm

    In the time that I've been with DigitalOcean (albeit, only a few months) I have not come across anyone on the Questions forum complain that tech. support took too long to respond via D.O.'s trouble-ticket system.

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  • Guest commented
    11 Sep, 2018 06:42pm

    It would be a good idea; but it seems like they always have people checking support tickets. It would be nice if they just had some sort of indicator that there is always support staff available; like a guarantee.

    And they already have a 'emergency' checkbox when you fill out a ticket.

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  • Guest commented
    11 Sep, 2018 06:42pm

    Ran out of votes, but +1

    Phone (or Skype) would be convenient and having any kind of indication *that* someone is present to help if needed would be very welcome.

    When serving (mission) critical websites, reliability, and thus 24/7 support, is important.

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  • Guest commented
    11 Sep, 2018 06:42pm

    Ideed. I am having an issue now where one of my proplets are blocked due to an intruder. Now I can't access it. I can't destroy it. I am paying for a running, locked, droplet that is not connected to the internet so my company's website is down. I would love to be able to talk to someone who could help me resolve this. I can't have business critical functionalities be dependent on an ad-hoc ticket system.

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  • Guest commented
    11 Sep, 2018 06:42pm

    We are considering using Digital Ocean for a training application and will want to be able to reach someone expediently who can speak authoritatively for the company.

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  • Guest commented
    11 Sep, 2018 06:42pm

    I am literally gagging for a managed solution from DO. When?

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  • Guest commented
    11 Sep, 2018 06:42pm

    Dear DO, we are eagerly waiting for managed solution from you guys :)

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  • Guest commented
    11 Sep, 2018 06:42pm

    Phone/paid support? Waiting for a long time for support sucks, especially when your website/system is down in the middle of the day.

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  • Guest commented
    11 Sep, 2018 06:42pm

    I would totally pay more money for some sort of chat / more managed support - please!

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  • Guest commented
    11 Sep, 2018 06:42pm

    Fully Managed VPS...
    Yes, please, thank you!

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  • Guest commented
    11 Sep, 2018 06:42pm

    While I'm all in for a managed DigitalOcean; seeing this as an extremely streamlined service and the success it has had with it -- I am not that optimistic on ever seeing this implemented.

    Naturally a bunch of great services have already surfaced worth considering:

    http://www.webhostwhat.com/managed-digitalocean-server-cloud-hosting-solutions-support/

    But I'll keep my fingers crossed just in case! :)

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  • Guest commented
    11 Sep, 2018 06:42pm

    how many votes does digital ocean team wants?

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  • Guest commented
    11 Sep, 2018 06:42pm

    I want this.

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  • Guest commented
    11 Sep, 2018 06:42pm

    Need managed support and interface.

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  • +19
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