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Support Chat
Impossible to reach you when important, not Support Number or Chat49
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Pay for Managed Support / Phone Support
I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.16
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Keep the comment input/textarea at the top of ticket
Since the last reply is the first item to come, it would better to keep the comment at the top. So we can refer the last comment while replying. Keep the comment input/textarea at the top of ticket.0
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Bring back the Critical option in support tickets
I have noticed that the critical option has recently been removed from the support ticket process. If you take a look at status.digitalocean.com you will see that there are several service affecting issues per month. I would appreciate the abilit...5
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Paid support
There's a lot of us that do just fine maintaining our own servers but there comes a time where we need immediate assistance and are more than willing to pay a premium for it. Many providers already offer this on either a monthly agreement or in a...3
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allow attachment in the reply to ticket so we can send screen shots
No description provided.0
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Add Live Chat
Ad live Chat features for users, So thy can easily get in touch with the support team. Currently, you have to create a ticket and wait for a week when your sites are down due to any reason. And the support team is even not understanding anything t...7
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sdfsdf
No description provided.0
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Display the 'Affected Droplet' in Support Tickets
When a Support Ticket is created, there is the option to select the 'Affected Droplet'. However, once the ticket has been created it does not show what option was selected. Unless the droplet concerned was explicitly mentioned in the body of tic...2
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48 hours and counting!! No response from support
One of my client's sites using wordpress was hacked and DO blocked my ports, that is understandable .My team fixed the issue and remove the malware.What is not acceptable is DO not replying to my ticket for 2 days!!! I have informed them that the...0