Hi! For technical support, please refer to https://docs.digitalocean.com/support/

We can't look into your accounts for you and troubleshoot via this site, unfortunately, as it is meant for public discourse/commentary. But look for answers at that URL and if there aren't any, click through to file a ticket and get some help! You can also hop over to the Community Q&A portal if you think someone else might know the answer. Good luck. :)