Hello DigitalOcean Support,

I am contacting you through the general billing category because my account is stuck in a "failed sign-up" state and does not show the student support options.

The Issue:

Today, while attempting to authorize my GitHub Student Developer Pack, the page crashed. Now, my account shows a standard 60-day trial instead of the 1-year student credit, and I receive the error: "The GitHub Student Pack promotion has already been applied to another team."

What I have already tried:

I revoked both "DigitalOcean" and "DigitalOcean Education" permissions on GitHub and tried to re-link, but the button is now greyed out or fails.

I have verified my payment method.

I have confirmed I only have one team and one email.

It appears my unique GitHub student token is locked. Please manually apply the 1-year / $200 student credit to this account.

Thank you for your help in resolving this technical glitch