Raed, I'm so sorry to hear that this has happened! I strongly encourage you to reach out to our support team at https://cloudsupport.digitalocean.com/s/ so that this can be escalated and properly investigated. Unfortunately, due to the nature of this type of issue, we can't solve this via ideas.digitalocean.com as it would involve sharing account-specific details that you wouldn't want on a public page. Please reach out to our support team so that you can receive the individual attention (and faster responses) needed here.