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  • 2 Vote

    Have a premium cost contact phone number as a last resort for customers

    Currently We have not had a response to our ticket for 9 days Ticket #1933512: Fwd: URGENT - We can not log in to our account: I would pay a premium cost (as long as we are not put on hold for too long). At the moment we are trying to have our ...
    Created 11 Sep 03:40pm by Anonymous
    Support
    1 Needs review
  • 2 Vote

    ticketing system and level of reply

    So today we had a massive problem with our droplet. After a 100% cpu peak that blocked the droplet, we did a reboot. After the reboot we found out that the /var folder was deleted, so we lost EVERYTHING. We immediately wrote a ticket First reply w...
    Created 11 Sep 03:40pm by Anonymous
    Support
    1 Needs review
  • 1 Vote

    UI errors board kanban style

    Sometimes I notice an obvious error in the UI. There should be a way to easily post a bug and quickly resolve it in the engineering.
    Created 24 Nov 03:19pm by Filip Oščádal
    Support
    0 Needs review
  • 1 Vote

    Ptovide a customer care contact number

    One of the most discouraging concerns is not being able to personally speak to someone at Digital Ocean. We as customers realize your call volume may be excessive often but we are paying customers and sometimes we need to.speak to someone quickly...
    Created 21 Nov 03:46pm by Guest
    Support
    0 Needs review
  • 1 Vote

    Please provide support on IVR

    We suggest you that please provide the support on IVR as well and please speed the time for replying on the ticket. Also please arrange free training of Digital ocean or shared complete videos to those who are your prime users from more then 2 yea...
    Created 8 Aug 11:16am by Guest
    Support
    0 Needs review
  • 1 Vote

    Site Translation

    It's time to translate the website into Brazilian Portuguese. I have several Brazilian friends who use the digital ocean
    Created 6 Jun 01:57am by Jonathan Silva
    Support
    0 Needs review
  • 1 Vote

    Created certificates should have tags

    Hi, I am posting here due to no section 'Certificates' for posting new ideas. When I am creating new SSL certificate via API I should be able to add tags there, just as for many other object created via API. Thanks in advance for help ...
    Created 24 Apr 07:32am by Guest
    Support
    0 Needs review
  • 1 Vote

    Put cloud support ticket reply textarea near latest message

    A small suggestion for the cloud support ticket system: the latest message is shown at the top, while the reply textarea is at the bottom with the first message. This means I need scroll up and down when I want to reference the latest message whil...
    Created 1 Mar 10:21pm by Joost Cassee
    Support
    0 Needs review
  • 1 Vote

    On-screen notification of support response?

    It would be great if the Support link in the left-hand navigation displayed some sort of 'new' flag when there was a response to a support request. This should be in addition to the really useful email notification you already send.
    Created 11 Sep 06:04pm by Barry Briggs
    Support
    0 Needs review
  • 1 Vote

    support page should show which of my tickets where marked as critical

    On https://cloud.digitalocean.com/support it should indicate for each of my tickets whether I ticket the "truly critical" checkbox or not. I just submitted a critical ticket and now I wonder if I checked the checkbox or not.
    Created 11 Sep 05:50pm by Christian Pekeler
    Support
    0 Needs review
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