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Have a premium cost contact phone number as a last resort for customers
Currently We have not had a response to our ticket for 9 days Ticket #1933512: Fwd: URGENT - We can not log in to our account: I would pay a premium cost (as long as we are not put on hold for too long). At the moment we are trying to have our ...1 Needs review
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ticketing system and level of reply
So today we had a massive problem with our droplet. After a 100% cpu peak that blocked the droplet, we did a reboot. After the reboot we found out that the /var folder was deleted, so we lost EVERYTHING. We immediately wrote a ticket First reply w...1 Needs review
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UI errors board kanban style
Sometimes I notice an obvious error in the UI. There should be a way to easily post a bug and quickly resolve it in the engineering.0 Needs review
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Ptovide a customer care contact number
One of the most discouraging concerns is not being able to personally speak to someone at Digital Ocean. We as customers realize your call volume may be excessive often but we are paying customers and sometimes we need to.speak to someone quickly...0 Needs review
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Please provide support on IVR
We suggest you that please provide the support on IVR as well and please speed the time for replying on the ticket. Also please arrange free training of Digital ocean or shared complete videos to those who are your prime users from more then 2 yea...0 Needs review
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Site Translation
It's time to translate the website into Brazilian Portuguese. I have several Brazilian friends who use the digital ocean0 Needs review
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Created certificates should have tags
Hi, I am posting here due to no section 'Certificates' for posting new ideas. When I am creating new SSL certificate via API I should be able to add tags there, just as for many other object created via API. Thanks in advance for help ...0 Needs review
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Put cloud support ticket reply textarea near latest message
A small suggestion for the cloud support ticket system: the latest message is shown at the top, while the reply textarea is at the bottom with the first message. This means I need scroll up and down when I want to reference the latest message whil...0 Needs review
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On-screen notification of support response?
It would be great if the Support link in the left-hand navigation displayed some sort of 'new' flag when there was a response to a support request. This should be in addition to the really useful email notification you already send.0 Needs review
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support page should show which of my tickets where marked as critical
On https://cloud.digitalocean.com/support it should indicate for each of my tickets whether I ticket the "truly critical" checkbox or not. I just submitted a critical ticket and now I wonder if I checked the checkbox or not.0 Needs review