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Keep the comment input/textarea at the top of ticket
Since the last reply is the first item to come, it would better to keep the comment at the top. So we can refer the last comment while replying. Keep the comment input/textarea at the top of ticket.0
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sdfsdf
No description provided.0
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48 hours and counting!! No response from support
One of my client's sites using wordpress was hacked and DO blocked my ports, that is understandable .My team fixed the issue and remove the malware.What is not acceptable is DO not replying to my ticket for 2 days!!! I have informed them that the...0
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Make Ticket link in support area really visible
When you log into the support area, the link to your personal area is barely visible. But that's also how you access your tickets. So your tickets are barely accessible! I think the link to your personal area should be really visible.0
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Kick out all the script kiddes running brute force attacks
It is so annoying to see so many ssh brute force attacks coming from Digital Ocean. basically all of your IP space is littered with these pond scum script kiddes.0
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Resolution for poor support response rates
I like Digital Ocean it is really affordable but we need faster customer service communication. If you need customer service help: www.itelbpo.com is one of the largest growing call centers and offers really good packages, awesome fluent English o...0
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UI errors board kanban style
Sometimes I notice an obvious error in the UI. There should be a way to easily post a bug and quickly resolve it in the engineering.0
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Ptovide a customer care contact number
One of the most discouraging concerns is not being able to personally speak to someone at Digital Ocean. We as customers realize your call volume may be excessive often but we are paying customers and sometimes we need to.speak to someone quickly...0
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Add Live Chat
Ad live Chat features for users, So thy can easily get in touch with the support team. Currently, you have to create a ticket and wait for a week when your sites are down due to any reason. And the support team is even not understanding anything t...7
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Please provide support on IVR
We suggest you that please provide the support on IVR as well and please speed the time for replying on the ticket. Also please arrange free training of Digital ocean or shared complete videos to those who are your prime users from more then 2 yea...0