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allow attachment in the reply to ticket so we can send screen shots
No description provided0 Future consideration
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Add Markdown to Support Tickets
Adding Markdown support to support tickets will allow users to more clearly describe our issues (code formatting, links, etc.). Support tickets are also our own little knowledgebase that can be referenced forever. Having some basic formatting in ...1 Future consideration
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Add public support tickets statistics
I think it could be a good idea to track your support tickets and make it public. I think it could make you a special host and encourage people to sign seeing that you are transparent. Example: February 1th, average answer time: 2 hour0 Future consideration
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Make tickets open their own page
It would be great if tickets opened in their own page, or in a popup box. It is hard to keep track of what is happening, especially with multiple open tickets, and I missed some replies because there was just kind of a jumble of boxes everywhere. ...3 Future consideration
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Allow screenshot of errors for support ticket.
It would be great if we could upload screenshots of our errors to the support when we make a ticket.1 Future consideration
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Add a list of your Help & Community questions to the support page
When you post a question on the forum they should show up in a list similar to the support tickets. This will allow a user to quickly monitor all of the questions they are attempting to resolve without sorting through the community page. Bonus po...0 Future consideration
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Display the 'Affected Droplet' in Support Tickets
When a Support Ticket is created, there is the option to select the 'Affected Droplet'. However, once the ticket has been created it does not show what option was selected. Unless the droplet concerned was explicitly mentioned in the body of tic...2 Future consideration
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Support Chat
Impossible to reach you when important, not Support Number or Chat68 Future consideration
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Bring back the Critical option in support tickets
I have noticed that the critical option has recently been removed from the support ticket process. If you take a look at status.digitalocean.com you will see that there are several service affecting issues per month. I would appreciate the abilit...5 Future consideration