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Support Chat
Impossible to reach you when important, not Support Number or Chat38
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Pay for Managed Support / Phone Support
I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.16
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Bring back the Critical option in support tickets
I have noticed that the critical option has recently been removed from the support ticket process. If you take a look at status.digitalocean.com you will see that there are several service affecting issues per month. I would appreciate the abilit...5
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Paid support
There's a lot of us that do just fine maintaining our own servers but there comes a time where we need immediate assistance and are more than willing to pay a premium for it. Many providers already offer this on either a monthly agreement or in a...3
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Add Live Chat
Ad live Chat features for users, So thy can easily get in touch with the support team. Currently, you have to create a ticket and wait for a week when your sites are down due to any reason. And the support team is even not understanding anything t...1
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allow attachment in the reply to ticket so we can send screen shots
No description provided.0
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Make Ticket link in support area really visible
When you log into the support area, the link to your personal area is barely visible. But that's also how you access your tickets. So your tickets are barely accessible! I think the link to your personal area should be really visible.0
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Kick out all the script kiddes running brute force attacks
It is so annoying to see so many ssh brute force attacks coming from Digital Ocean. basically all of your IP space is littered with these pond scum script kiddes.0
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Resolution for poor support response rates
I like Digital Ocean it is really affordable but we need faster customer service communication. If you need customer service help: www.itelbpo.com is one of the largest growing call centers and offers really good packages, awesome fluent English o...0
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Display the 'Affected Droplet' in Support Tickets
When a Support Ticket is created, there is the option to select the 'Affected Droplet'. However, once the ticket has been created it does not show what option was selected. Unless the droplet concerned was explicitly mentioned in the body of tic...2